From Mike Cohn’s fantastic blog at Mountain Goat Software.
Before becoming a Scrum Master, I had worked as the technical lead on a number of teams. Part of my job on those teams was to make decisions. And I think I did it well. Being decisive and assertive is part of my personality.
But those personality traits didn’t serve me as well once I became a Scrum Master. I realized that to succeed as a Scrum Master, I needed to shift from making assertions toward asking more questions. Because that wasn’t my natural style–and it wasn’t what had earned me any success I’d had through that point in my career–I struggled at first. Read More